At Ale Weston we want you to be 100% satisfied with your purchase. That’s why we include a 2-year warranty on all our pieces from the date of purchase. If anything should ever happen to your item through any kind of production defect discovered through everyday use, we will repair it for FREE or give you a product of equal value if we no longer carry that product.

We’re confident in the quality of our A.W. products hence the 2-year warranty. Our warranty does not cover lost items, scratches that come with normal wear and tear (e.g. broken chains, etc), improper use or storage of your product and any modification to your product done by a third party.

To begin the warranty claim process, please contact us (including your order number). Please allow 7-14 business days once we have received the item for repairs. 

We reserve the right to deny unreasonable repairs and exchanges. All repairs and exchanges are subject to shipping charges.

We are not responsible for items damaged or lost in transit. Please include a note with your name and order number with the package when shipped back to us.