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Free Expedited Shipping on orders $150+ / Free Standard Shipping on orders $75+.

FAQ

- What does the lifetime guarantee cover?

With our Ale Weston lifetime guarantee we will repair or re-plate your jewelry free of charge, for life!  Quality is paramount to us, and so are you! Read our Terms of Service for more information.


- Can you do rushed production speeds?

Each item’s shipping and delivery information is detailed on its product page.


***However, for avoidance of doubt, items marked 'IN STOCK. READY TO SHIP' on their product page are available to ship to you immediately.***


Orders are estimated to arrive within 3-7 days of shipment with Standard Shipping and 1-2 days of shipment with Expedited Shipping. 


The satisfaction of our customers is paramount to us. If you need your order faster or by a specific date please contact us immediately and we will do our very best to accommodate your request. When your order is ready to ship, you will receive an automated email including your tracking number. For insurance purposes, all orders require signature upon delivery, no exceptions. 


- Is it true that your jewelry will never tarnish?

Our 14k Gold fine jewelry will not tarnish and will last a lifetime. For our semi-fine jewelry, our pieces will not tarnish easily if cared for properly. The great news is that we offer a lifetime guarantee on all of our pieces, so in the unlikely event that anything should ever happen to your item we will repair the piece, free of charge, at any time. Please visit our Terms of Service page for more information.


- How do I clean my jewelry?

We get asked this a lot, that’s why we put together a blog to answer all your questions. Check out our Jewelry Care page for all the info.


- What is your jewelry made of?

We have fine jewelry, made of solid gold, typically 14k yellow gold. We also have semi-fine jewelry made of mostly 14k gold filled and a few pieces made of gold vermeil and gold plated. Each individual product explains what it’s made of in its corresponding product details section. If you are confused don’t worry, we made an article to explain everything about the different types of gold jewelry. You can read it here.


- How do I know what is the best size for me?

Another question we get asked a lot.  Please see our Size Guide which you can find here and on our product pages.  If you have any further questions please do not hesitate to contact us, we love speaking to our customers.


- Sales Tax?

Sales tax is only charged to orders being shipped within the state of California.


- I didn't receive my AW Loyalty Points?

Loyalty points should be awarded instantly. Sometimes in busy periods they can be delayed. If they are not awarded after a few minutes then please do contact us and we will resolve.


- How do you pronounce Ale?

"Ale” is pronounced ”Ally”. Easy as that. Learn more about our brand and our designer here.